📊 Smart Analytics Dashboard for Support Teams – Visualize SLA, Trends & Risks

Intermediate
1

Hey Hugging Face devs :waving_hand:

I’ve built an open-source, lightweight dashboard that provides smart analytics for IT and support teams based on live or historical ticket data.
:link: GitHub: Smart Support Analytics Dashboard

:chart_increasing: What It Offers:

  • Real-time SLA breach tracking
  • Department/agent-level resolution trends
  • Custom filterable views for priorities, ticket tags, and escalation paths
  • Optional integration with AI prediction layers (like my SLA predictor repo)

Built using:

  • Streamlit + Plotly for dashboard UI
  • Pandas, NumPy, and JIRA/CSV inputs
  • Deployable on any internal server or cloud

:glowing_star: Why It Matters:
Most support dashboards are static or locked behind paid plugins. This one is open-source and can connect with ML models to give predictive analytics, not just historical stats.

:handshake: What I’d Love Input On:

  • Ideas to enhance UI/UX with Streamlit (or alternate frameworks)
  • Suggestions to add live data pipelines (e.g., from JIRA or MongoDB)
  • Anyone interested in contributing visual widgets or AI layers (forecasting, urgency detection)

This tool complements my other repos focused on AI-first support automation. Let’s collaborate if you’re passionate about this space!

— Arooj Javed

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