Organization domain name denied even though I am from that organization

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Hi,

I want to ask how exactly organization domain name confirmation works (so one can have an organization badge). I work for a fairly large research company and we have two huggingface organizations. Their badge got accepted while ours got denied, but we literally work at the same organization and want to represent it officially on HF. Can anyone shed some light on this?

Also, on the point of feedback – I got no email notification or anything of that sort when it got denied… I found out by accident while checking my organization settings.

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@meganariley It’s a serious-looking account problem related to the organization.

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It would at least be great to be able to re-apply for it but there is no option :frowning:

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For example, if it’s a payment problem, you should be able to send an email here, but this isn’t a payment problem…
billing@huggingface.co

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Thanks John6666. I’ll probably attempt that if there are no response to this thread for a week or two.

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Or try HF Discord. In most cases, if you are in a hurry, they will reply more quickly.

Or this?
website@huggingface.co

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I was able to find a solution. First, go to organization settings, then to Account. Find the Organization domain name section. It will contain your previous one with some colored tag saying something like “denied”. Empty the box and save the changes. Refresh the page and enter the organization domain again. Now a new request has been sent, pending verification.

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