My account disappeared from the HuggingFace Hub an i lost all my spaces zero

Intermediate
1

My pro account is disappeared from the hub … i can’t write anything and i just opened another one so i can ask for help!! can i understand why my old email and account pro is disappeared? the user name is MatrixHack76, if you need it i can write the old email too, thank you.

2

me too.
someone hacked seawolf2357 account too

we need help!!

3

Tagging onto this, My account is called Nymbo (huggingface.co/Nymbo), I really need help recovering it. I’m willing to provide any required information. I still have access to the original email and my Discord account (which is a member of the HF discord)

4

My account also disappeared http://huggingface.co/mattoofahad

Kindly help how to recover it.

5

Is the email still the same on the account or has it been changed?

6

my account name was MatrixHack76 and my email was adlibrosfi@gmail.com
I had pro account and i lost my money too … I lost my prompts, my spaces … everything was lost. it is not normal i need an answer 'cause i spent money and it’s not professional what happened … i hope you can help me, i’m really disappointed about it … thanks

7

Hi folks, we’re looking into it :hugs: - Were you all part of an org called meow-ai by any chance?

8

no i suppose i used some spaces from that organization but i am not a part of meow-ai

9

Hey folks, an update on this: Accounts should be restored, let us know if you face any other issues :hugs:

10

thank you my pro account is ok now, have you some tip for me, what was wrong? i have to change something in my account or it was just a random problem?

11

We’re still investigating to understand the root cause, but it’s likely a cryptominer was part of the org and that a bug in a process on our side caused the whole org and all its users to be deleted as a result, instead of only the cryptominer.

Again, really sorry about this!

1 Like
12

no problem, i was worried it was my mistake.

13

My account name is @ignore, and also disappear. What should i do to recover this?

14

Hi @matrixhack76,

It’s best to contact Hugging Face support directly for account-related problems. You can reach them at support@huggingface.co or through the help section on the website. Provide them with your old email and username for quicker assistance. Hope this gets resolved soon!

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