Key metrics for evaluating AI chatbot performance include:
- Accuracy: Measure the correctness of responses.
- Response Time: Track how quickly the chatbot replies to user inputs.
- User Satisfaction: Collect user feedback and satisfaction ratings.
- Engagement: Monitor the duration and frequency of user interactions.
- Task Completion Rate: Assess how often the chatbot successfully completes user requests.
These metrics provide a comprehensive view of your chatbot’s effectiveness and areas for improvement.