What are the key metrics to evaluate the performance of an AI chatbot?

Beginners
1

Key metrics for evaluating AI chatbot performance include:

  1. Accuracy: Measure the correctness of responses.
  2. Response Time: Track how quickly the chatbot replies to user inputs.
  3. User Satisfaction: Collect user feedback and satisfaction ratings.
  4. Engagement: Monitor the duration and frequency of user interactions.
  5. Task Completion Rate: Assess how often the chatbot successfully completes user requests.

These metrics provide a comprehensive view of your chatbot’s effectiveness and areas for improvement.