Locked out of my account

Beginners
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Hi all,

I’ve just been locked out of my account (paid subscription) for seemingly no reason.
After searching these forums for a bit I’ve noticed that this has occurred to quite a lot of people lately.

I’ve sent the email but I can’t mail from the address linked to the account (its receive only). I could therefore verify that it is mine if needed.

Please I would really like to get my beloved account back, and also im currently paying for a service I’m not actually getting to enjoy… :frowning:

My main account is CultriX .

Thanks in advance for any help or tips!

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I’m one of your followers… As long as we know your account name, I think we can manage to get your account back up and running.

I can guarantee that you’re not a malicious user (at least not publicly).

@meganariley @lunarflu @pierric

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Hi @ItsCultriX ! I took a look and your account was locked due to one of our internal alerts, can you send an email to website@huggingface.co so we can investigate?

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Hi @lunarflu,

Thank you for your swift response!
I had already sent an email regarding my main account to the address you mentioned yesterday before making this post.
Note that it originates from the email associated with this account and not the email associated with the CultriX account as it is receive-only (it seemed smart at the time, don’t ask haha…)!

If required for verification I would obviously be more than happy to verify that the address is indeed mine, for example by providing you with an authentication string or something similar that is sent to the email address associated with the main account or by resetting it’s password (I was able to do that for some reason, but I still can’t login with the new password…)

I much appreciate your help so far and hope to hear from you soon!
Thank you in advance!

CultriX

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Just sent another mail just to be sure and included this thread as well as the original message. Thanks again!

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Guess who’s back… back again!

My sincerest gratitude to the HuggingFace staff for their kind and swift support in this issue! Very much appreciated :)! Also to you @John6666 and @lunarflu in particular!

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