I’m experiencing an ongoing billing issue where HuggingFace charged $10 for card verification on April 28th that was never reversed, despite documentation stating these holds “should clear within a few business days.” What makes this particularly concerning is that my payment method now fails to process legitimate charges (like $1.69 for compute usage), proving the verification never actually worked in the way suggested by Hugging Face team (at the same time my previous month’s pro payment did go through). I’ve sent multiple emails to billing support explaining this logical contradiction, but have received only deflection responses suggesting I contact my bank about technical payment processing details that are clearly merchant-side issues. I did in fact contact my bank and they confirmed that the charge on my account was not a reversible hold of any kind. This appears to be a systematic problem affecting international payment methods, as I’ve seen similar reports in the forums. The lack of meaningful engagement from support on what should be a straightforward billing correction is disappointing and reflects poorly on HuggingFace’s commitment to customer service. I hope bringing this to public attention will encourage a proper resolution.
1 Like
Payment system issues. @meganariley
1 Like
No response from billing. Despite detailed communication of specifics and file attachments from my side. Meanwhile the automated service termination threat keeps repeating.
1 Like
@meganariley At least have the courtesy to let me know that you are flooded with existing requests or x-y-z. the complete lack of communication doesn’t help anyone.
1 Like