I attempted to subscribe to the Pro plan using my prepaid card, but the webpage indicated that the payment failed and that prepaid cards are not supported. However, my bank statement shows that two payments have already been made. Please assist me with a refund. Alternatively, please provide an email address where I can send additional payment details.
1 Like
Contacting website@huggingface.co is basically the most reliable way to go about it. Also, if the service is not available in the end, a refund will be issued, but the processing of this, including the processing by the credit card company, will take around two weeks in total.
@meganariley Payment issue.
Hi Hugging Face team,
I appreciate your previous responses, but I must clarify once again that the two $10 charges from Hugging Face on my account are not pre-authorization holds — they are completed transactions, as confirmed by my bank. These charges have been fully processed and were not released or refunded.
Despite waiting for an extended period, the funds have not been returned. This is not a matter for my bank, as they cannot reverse a completed charge without a refund issued by the merchant.
I kindly request that you review your billing records for my account and issue a refund for the duplicate $10 charges. If needed, I am happy to provide bank statements showing the processed payments.
If this issue is not resolved promptly, I will have no choice but to initiate a charge dispute with my card issuer and report the incident to relevant consumer protection platforms.
Thank you for your attention to this matter. I look forward to your prompt resolution.
Best regards,
1 Like
There was no refund for a long time, and then the email was perfunctory. Is there any customer service working on it? Or do we just leave it all to the robots?
1 Like
I think there are many cases where there is a human response after the automatic reply email with a canned response, but you might want to try sending the email again. billing@huggingface.co
It seems like Hugging Face doesn’t have anyone actually handling these issues — everything is left to AI, and the AI just responds with template replies, brushing people off.
1 Like
Hi @TalloneAI We responded to your support request but I’ll clarify here as well. When a payment method is added to an account, we’ll validate the card with a $10 hold but the hold will clear . We provided a six-digit System Audit Trace Number (STAN) over email - please be sure to share that number with your bank so that they can help locate the transaction and let you know the status of the clear. Thank you!
1 Like