Hi @meganariley,
I already emailed press@huggingface.co regarding the issue, but was wondering if you could sort it out for me quicker. I tried to subscribe to a pro account but I’m not seeing I have a subscription nor a badge, despite having the money deducted from my prepaid Mastercard. If you could help, that’d be great. Cheers!
Hi @Singing4Jesus When a payment method is added to an account, we’ll validate the card with a $10 hold, but don’t worry - this is not charged and the hold should clear within a few business days.
But does it mean my payment was accepted?
Dear Sirs:
For security reasons I do not use a credit card, so I ask you to indicate another payment method and request that the amounts on my debit card be restored promptly.
Hi everyone, I haven’t heard back. Can you help me contact someone?
It seems strange to me that there is no quick response to this type of question, given that it is to hire a service and there is no support channel.
@meganariley payment question or issue.
Hi all! If you’re having any issues with billing, please reach out to billing@huggingface.co.
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