Debit card payment hold issue

Beginners
1

It’s pretty simple. HuggingFace simply does not have any disclaimers about debit card usage for payments on the add payment method modal.
I tried to pay via my debit, they put the “temporary hold” that should be cancelled at the end of transaction. Long story short, I got a nonsense error message, saying

“Prepaid cards are not supported. Please use another payment method.”

Why don’t you let me know before I put my 10 bucks at your pocket? Also temporary hold is still in place. Now I need to BOTHER for this 10 bucks that I wouldn’t have spend on such nonsenseness at the first place.

Guys… Maybe set up a seamless payment process with ACTUAL WARNINGS AND DISCLAIMERS ABOUT THE PROCESS before all the other unnecessary development?

EDIT: Even tho I got an error, my payment method is added and I could use it. I really cannot believe this. This is not happening even on my weekend side hustle SaaS…

1 Like
2

@not-lain payment problems

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3

Hi @UltraInstinct0x When a payment method is added to an account, we’ll validate the card with a $10 hold, but don’t worry - this is not charged and the hold should clear within a few business days.

Please let us know if you have additional questions.

4

Hi @meganariley !! Why prepaid cards are not supported? You can chheck the 10$ credits equally to a debit card.

5

Encountered a similar issue: when I used a different account and tried linking it to my debit card, but that card was already linked to another one of my accounts, the system notified me of a duplicate card. However, it still temporarily held $10, and I’ve been waiting for several days without getting it back.

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6

It seems to depend on the credit card company, but it seems to take around two weeks until the refund is completed.