About temporary hold of adding payment method.

Beginners
1

Hello,

I wanted to add a payment method to my account and I paid $10 using a prepaid card, it said that the amount I paid would be refunded immediately. However, when I made the payment, I got a warning saying “prepaid cards are not accepted” but they took $10. It was not refunded, I just sent an email. Will they refund?

Here is my info:

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2

Since prepaid cards and debit cards cannot be used, the contract will not be completed, and as long as it is not completed, the money should be refunded.

Depending on the prepaid card company, it usually takes around two weeks.

3

Hi @pagan1ni and @John6666 We accept debit or credit cards, as long as the card supports 3D-secure authentication, is properly configured for recurring online payments, and is not a prepaid card.

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