Custom Domain stuck on pending

Beginners
1

I am trying to connect my custom domain, salsaqueen.club, to my Hugging Face Space. The status has been stuck in “pending” for several hours and the SSL certificate will not issue.

I have already done the following troubleshooting:

  1. My DNS is managed at GoDaddy.

  2. The www.mydomain.club subdomain is correctly configured as a CNAME record pointing to hf.space.

  3. The root domain (mydomain.club) is correctly configured with a permanent 301 redirect to https://www.mydomain.club.

  4. I have verified with public tools like DNSChecker.org that the CNAME record is propagating correctly worldwide.

  5. I have already tried removing and re-adding the custom domain in the Hugging Face settings, but it remains stuck.

All of my user-side configuration appears to be correct.

Why is it not going live? Help is much appreciated

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2

There seem to be several points that could potentially be improved.

Correct setup for your case:

  1. In Hugging Face → Space → Settings → Custom domain
    Enter www.salsaqueen.club (not the apex). The platform expects a subdomain CNAME pointed to hf.space. (Hugging Face)

  2. In GoDaddy DNS (zone for salsaqueen.club)

    • Keep exactly one record at the www label:
      CNAME www → hf.space.
    • Delete any other records at www (A/AAAA/TXT/MX/etc.). A CNAME cannot coexist with any other record at the same name. (isc.org)
    • Do not place a CNAME at the apex. Apex must remain without a CNAME. Use forwarding instead. (isc.org)

  3. Apex behavior
    Use GoDaddy’s HTTP 301 forwarding from salsaqueen.club → https://www.salsaqueen.club. Do not enable any forwarding on www. (GoDaddy)

  4. Optional hardening
    If you later add CAA, include: CAA 0 issue "letsencrypt.org". Otherwise leave CAA absent. (Let’s Encrypt honors inherited or explicit CAA; conflicts can block issuance.) (Let’s Encrypt Community Support)

After you remove the www A records and leave only the single CNAME, delete and re-add the custom domain in Spaces. Status should move from Pending to Ready once validation sees the clean CNAME. (Hugging Face)

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3

Hi @Jordamit thanks for reporting! We’re taking a look and I’ll update you soon.

2 Likes
4

Thank you! Megan.

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