I tried to make a payment using my Visa card, but it was declined. I don’t have any other card available. What should I do to complete my payment? Are there any alternative payment methods I can use?
Thank you
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Hey @xcybx,
Currently, only non-prepaid cards can be used for an HF Pro upgrade. If you’re not using one, that might be the issue. However, if you are using a non-prepaid card and the payment was declined, and if the issue was on HF’s side in which case, you might want to reach out to their support team for assistance @ billing@huggingface.co.
If the issue is on your end and you don’t have another card available, there may not be an immediate workaround. You could check with your bank to see if there are any restrictions or try using the same card later. Additionally, as mentioned by Megan on Discord, your card must meet the following specific requirements to be eligible for handling recurring subscriptions.
Gentle Ping @meganariley as it’s a payment related issue (Also apologies, I saw you were the contact person for payment concerns, hence the ping. If not, I do apologize!).
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